Some body saying become a Time Warner wire professional is actually spilling methods on Reddit.
Time Warner Cable, the second-largest carrier of television and online sites in the us, informed Quartz that it’s exploring the posts. Were incapable of confirm if this individual is in fact a current or former staff, a spokesman mentioned.
Reddit consumer cableguy_the going an Ask Me any such thing (AMA) bond, uploading photographs of their ID badge and uniform as proposed evidence of his work. Their answers to the inquiries coming in are extremely candid. Listed below are some shows (typos preserved).
On Comcasts pending acquisition of the time Warner wire:
We want the merger due to the fact latest cluster in control will be the worst in current records. Many getting discharged as a result of difficult metrics. All of the electricity has-been fond of support service reps and removed from the people that actually go to the houses and correct issues . Its a mess while the company will be operate like shit IMHO [in my personal simple thoughts].
In the stress between professionals and customer service representatives:
Yea support service representatives and specialists are combat a combat that no body sees. We dislike all of them, they hate us. They inform customers the problem is the apparatus when it hardly ever are. We tell people to just overlook exactly what the man from the phone states because chances are great, he’s got never ever wired a house, strung a drop or set wire.
On whats actually wrong together with your connections:
Dont believe 50per cent of precisely what the representative from the phone informs you. Simply arrange the tech. Let your run. Hes complete this prior to. The representative simply answers mobile phones. Its rarely the gear evoking the issue.
On the key to get better support:
Whenever a technology shows up ,ask for his superiors wide variety. Simply tell him it isn’t to burn him but to escalate something. He may call their sup to make certain the cool but that can help.
On whats stopping quicker net install rates:
Seriously, basic analog cable tv. It takes right up sooo much data transfer . 1 channel per volume vs bonding several frequencies to deliver 8 channel for a downstream and 4 for an upstream . Once we get 100percent digital tv.. net will get quicker. Furthermore congestion. If you live around a college its the worst . Grandmother might use her 15 meg for e-mail and searching but youthful Johnny college kid sucks up the data transfer in the region making use of netflix and torrenting and video gaming. But they shell out similar. IMHO what would correct it is capping facts and providing anyone uncapped rate.
On precisely why splitting your own cable hookup is actually an awful idea:
Investing in a splitter just to attenuate the sign is truly foolish we have issues labeled as attenuators which do this without adding unnecessary splitter. But it’s correct that excess transmission is as terrible as not enough we phone that distortion
On whether this Reddit AMA will surely cost your his tasks:
I would end up being fired dependent on exactly who grabs me. I would also get a plus their so very hard to inform with the way the corporation happens to be organized.
On what Wi-Fi signals is unreliable, and may end up being vanquished by doorways and wall space:
Certainly best shown. Plaster structure specifically.Solid wood gates, being in a basement whenever router is found on the 2nd flooring or the other way around. Wifi is a fickle monster.
On the broken cable tv modem:
Yea we listen this a large number. I would state in certain seasons I would state 5per cent of the modems I swapped were in fact bad. We do most canine and pony program and just change they in any event. The issue is always maybe not machines relevant. Modems either efforts or they dont. There can be very small among. They might be easy units. You will find tv series subscribers using personal laptop every thing functioning fine, subsequently turn back once again to her equipment and every thing goes to shit. They nonetheless require a fresh modem..Its insanity.
